Refund Policy

Applicable to Romascript Platform and Research Services

1. Failed Transactions

Payments that fail due to banking errors, network issues, or incomplete authorization are generally auto-reversed by the respective bank or payment provider within standard processing timelines. ResearchRoma does not retain funds for unsuccessful transactions. Users are advised to verify the status directly with their bank before raising a support request.

2. Duplicate Payments

In cases where duplicate payments are made for the same service or invoice, users must notify ResearchRoma support with relevant payment proof. After verification, the duplicate amount will be processed for manual refund within a reasonable processing period, subject to internal financial review and payment gateway policies.

3. Subscription Cancellation (Mid-Cycle)

For subscription-based services, cancellations requested during an active billing cycle will remain valid until the end of the current cycle. Unless otherwise specified in a contractual agreement, mid-cycle cancellations are generally non-refundable; however, future billing will be stopped upon confirmation of cancellation.

4. Service-Related Disputes

If a client raises concerns regarding service delivery, ResearchRoma will conduct an internal review to assess the scope of the issue. Where applicable, remedies may include service credits, project adjustments, or partial refunds, determined at ResearchRoma’s sole discretion and in accordance with agreed project terms.

General Conditions

All refunds, where approved, will be processed through the original mode of payment unless otherwise agreed. Processing timelines may vary depending on banking partners and international transaction rules. ResearchRoma reserves the right to update this Refund Policy periodically to reflect operational or regulatory changes.